eCommerce Website Support
Over 20 years experience underpin our expertise in eCommerce. Magento, WordPress, WooCommerce & Shopify all need TLC. We go that extra step to provide that.
Working with industry trusted partners
Is your website a mystery? Demystify Digital can solve your ecommerce riddle
Support plans designed specifically to reduce operating costs and increase your profitability
We take into consideration all elements of eCommerce and treat every part equal as combined they make up the whole.
Outsourced eCommerce Website Support
Dedicated UK service desk team allowing you to offload all your problems
Reduce eCommerce Running Costs
Identify cost savings and eliminate failure points that cost money and reputation
Greater Focus on eCommerce Sales
No more wasted resources fixing issue free up your team sell more
Fixed Cost Support Fees
Know how much its costing you to support your web store, no hidden costs
Reduce Time to Resolution
Outsourced support will reduce the time needed to resolve website problems
Continuous Improvement
We always look at what you can do to continue increasing profitability
TRansparent plans for your business
Choose Your Plan
We think of every permeable, the fine details of what makes a true eCommerce focused support plan. This is just a taster!
Outsourced Starter
Per Month
£479
- 3rd party support for hosting environment, FTP, SSH
- 3rd party DNS & domain name support
- Database administration
- SSL certificate configuration
- HSTST, HTTPS & HTTP header configuration
- SMTP email & 3rd party mail deliverability
- Product setup & configuration advice
- Product category setup & configuration
- Sales order processing, invoicing & dispatch
- All back office CMS features & functions
- Installation & updates of modules
- System core updates (subject to testing)
- Shipping rules & courier integration
- VAT configuration
- Voucher & discount code implementation
- Google Tracking (Analytics, Tag Manager, Ads, Search)
- Sitemap support
- Newsletter sign-up integration (Mailchimp etc.)
- Website form submission integration
Extended Support
Per Month
£1199
- 3rd party support for hosting environment, FTP, SSH
- 3rd party DNS & domain name support
- Database administration
- SSL certificate configuration
- HSTST, HTTPS & HTTP header configuration
- SMTP email & 3rd party mail deliverability
- Robot.txt configuration
- Cloudflare support
- Product setup & configuration advice
- Product category setup & configuration
- Sales order processing, invoicing & dispatch
- All back office CMS features & functions
- Installation & updates of modules
- System core updates (subject to testing)
- Integration of 3rd party
- Software licencing advice & resolution
- Shipping rules & courier integration
- VAT configuration
- Voucher & discount code implementation
- Payment gateway configuration
- GDPR advice
- Google Tracking (Analytics, Tag Manager, Ads, Search)
- Sitemap support
- Newsletter sign-up integration (Mailchimp etc.)
- Website form submission integration
- 3rd party analytic tracking implementation
- Google shopping feed support
- 3rd party feeds
Support Plus
Per Month
£719
- 3rd party support for hosting environment, FTP, SSH
- 3rd party DNS & domain name support
- Database administration
- SSL certificate configuration
- HSTST, HTTPS & HTTP header configuration
- SMTP email & 3rd party mail deliverability
- Robot.txt configuration
- Product setup & configuration advice
- Product category setup & configuration
- Sales order processing, invoicing & dispatch
- All back office CMS features & functions
- Installation & updates of modules
- System core updates (subject to testing)
- Integration of 3rd party
- Shipping rules & courier integration
- VAT configuration
- Voucher & discount code implementation
- Payment gateway configuration
- Google Tracking (Analytics, Tag Manager, Ads, Search)
- Sitemap support
- Newsletter sign-up integration (Mailchimp etc.)
- Website form submission integration
- 3rd party analytic tracking implementation
Look at the comparison chart for full overview
| Coverage | Outsourced Starter | Support Plus | Extended Support |
|---|---|---|---|
| Onsite visits | 1 x 2 hour | 2 x 2 hour | |
| Remote support hours | Up to 6 | Up to 8 | Up to 12 |
| Remote support & onboard | Yes | Yes | Yes |
| UK dedicated support | Yes | Yes | Yes |
| Outage recovery | Yes | Yes | Yes |
| 3rd party vendor liaison on behalf of your business | Yes | Yes | |
| Hosting & server | |||
| 3rd party support for hosting environment, FTP, SSH | Yes | Yes | Yes |
| 3rd party DNS & domain name support | Yes | Yes | Yes |
| Database administration | Yes | Yes | Yes |
| Security & protection | |||
| SSL certificate configuration | Yes | Yes | Yes |
| HSTST, HTTPS & HTTP header configuration | Yes | Yes | Yes |
| SMTP email & 3rd party mail deliverability | Yes | Yes | Yes |
| Robot.txt configuration | Yes | Yes | |
| Cloudflare support | Yes | ||
| General administration | |||
| Product setup & configuration advice | Yes | Yes | Yes |
| Product category setup & configuration | Yes | Yes | Yes |
| Sales order processing, invoicing & dispatch | Yes | Yes | Yes |
| All back office CMS features & functions | Yes | Yes | Yes |
| eCommerce software | |||
| Installation & updates of modules | Yes | Yes | Yes |
| System core updates (subject to testing) | Yes | Yes | Yes |
| Integration of 3rd party | Yes | Yes | |
| Software licencing advice & resolution | Yes | ||
| eCommerce checkout & payment gateways | |||
| Shipping rules & courier integration | Yes | Yes | Yes |
| VAT configuration | Yes | Yes | Yes |
| Voucher & discount code implementation | Yes | Yes | Yes |
| Payment gateway configuration | Yes | Yes | |
| GDPR advice | Yes | ||
| Tracking & functionality | |||
| Google Tracking (Analytics, Tag Manager, Ads, Search) | Yes | Yes | Yes |
| Sitemap generation & submission | Yes | Yes | Yes |
| Newsletter sign-up integration (Mailchimp etc.) | Yes | Yes | Yes |
| Website form submission validation & send | Yes | Yes | Yes |
| 3rd party analytic tracking check & pixels | Yes | Yes | |
| Google shopping feed support | Yes | ||
| 3rd party feeds | Yes | ||
| Prices | £479 pm | £719 pm | £1199pm |
Book your 1 hour session now
Book your demystify session now using our online booking service or contact us on 01903 372 402
For an initial review of your eCommerce Website Support strategy, we offer a 1 hour consultation session that will enable you to:
- Talk through your eCommerce website support issues and challenges
- Review any areas of your eCommerce website support (strategic or tactical)
- Weigh up different ideas or approaches that may be beneficial in managing your website support
- Understand how we can help you to optimise your website technology stack for profit gains
- A simple report outlining your eCommerce website's performance and potential to increase sales and profitability
